![]() ![]() Also be sure that you have not added any extra spaces at the end or introduced any line breaks when you copy and paste. ![]() Be sure that you include the * and the # symbol as they are part of the number. Due to the length of the Netop serial number (122 characters) we recommend that you copy and paste the serial number rather than type it. If you are the registered license holder and you have not received your current Netop licensing please contact your Netop Account Manager.Īnother possibility is that you have introduced a typo into the serial number. Whenever Netop releases a major version, Netop will automatically email the new license number(s) to the registered license holder at your organization. Make sure this matches the version of the serial number you have been given. If you right click on the MSI and choose properties, then go to the details tab, you will be able to determine the version number from the Subject field. ![]() Minor releases are indicated by a change in the decimal hundredths place while major versions are indicated by a change in the decimal tenths place.īe sure that you have very recently downloaded the very latest installer (MSI) from. The version number is the key to determining whether it is a major or minor release. While a minor release (update) does not require a new serial number. For every major release (upgrade) Netop will issue a new serial number. Netop releases several minor and a few major releases each year. There is a possibility that the version of the Netop serial number you are using is not matched to the version of the installer (MSI) that you are trying to run it with. ![]() Match the version of the Installer to the version of the Serial number (aka License number). For example make sure that when installing the Netop Host module that you are using a serial number for a Host module and not a serial number for the Netop Guest or some other Netop module. If you receive a serial number error during installation of any Netop Remote Control module that reads, 'Please enter the correct serial number according to the License Certificate.' there are a few likely scenarios.įirst, verify that the serial number you are using is for the proper Netop module. ![]()
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